Last updated: [15/02/2025]

At LiLiNOVA, we take your privacy seriously and are committed to safeguarding the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our website, you agree to the collection and use of your personal information in accordance with this policy. Please read the following carefully.

1. Information We Collect

We collect different types of information to provide and improve our services:

  • Personal Identification Information:
    This includes your name, email address, phone number, shipping address, and billing information. We collect this information when you place an order, subscribe to our newsletter, or contact us.
  • Payment Information:
    Payment information, such as credit card details, is processed by a secure third-party payment processor. We do not store your payment details on our servers.
  • Usage Data:
    We may collect information on how you access and use our website. This can include IP addresses, browser type, operating system, pages viewed, and timestamps.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding your orders, deliveries, and customer support.
  • To send promotional emails, newsletters, and updates about our products, with your consent.
  • To improve and personalize your shopping experience on our website.
  • To comply with legal obligations and ensure our website is secure.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers (e.g., shipping partners, payment processors) who help us with our business operations, but only to the extent necessary for them to perform their services.
  • Legal Compliance: We may disclose your personal information if required by law or in response to legal requests from public authorities, such as government agencies or law enforcement.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request to view the personal information we hold about you.
  • Correction: You can update or correct any inaccurate information.
  • Deletion: You may request to delete your personal information, subject to any legal obligations we may have to retain it.
  • Opt-out: You can opt-out of receiving marketing communications from us by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date at the top of this policy will be revised accordingly. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

LiLiNOVA
Email: [email protected]
Phone: 01641096067

Thank you for trusting LiLiNOVA with your personal information. We are committed to protecting your privacy while providing you with excellent service.