Return and Refund Policy
Last updated: [15/02/2025
At LiLiNOVA, we are committed to providing high-quality organic skincare and health care products to our valued customers. Your satisfaction is our top priority, and we want to ensure that your shopping experience with us is smooth and enjoyable. Below are the details of our return and refund policy:
Return Policy
- Eligibility for Returns
- You are eligible to return a product within 7 days from the date of delivery if the product is damaged, expired, or has any other significant issues.
- To initiate a return, the product must be in its original packaging and unused.
- Conditions for Return
Returns are accepted under the following circumstances:- The product has a damaged seal or packaging.
- The product is expired or contains any expired components.
- The product is not as described or was delivered in a different variant or quantity than what was ordered.
- How to Return
- Contact our customer support team at [email protected] within 7 days of receiving your product.
- Provide the order number and clear details about the issue (e.g., damaged packaging, expired product, etc.).
- Our team will guide you on how to return the product and proceed with the refund.
- Return Shipping
- The customer will be responsible for covering the shipping cost of the returned product unless the return is due to an error on our part (e.g., damaged or incorrect item).
- If the return is accepted, we will process the refund or exchange once we receive the returned product.
Refund Policy
- Eligibility for Refund
- A refund will be issued if your returned product meets the above conditions (damaged, expired, or incorrect items).
- Refunds will be processed within 7 to 10 business days after we receive the returned product and verify the issue.
- Refund Method
- Refunds will be credited to the original payment method used for the purchase.
- In the event that the original payment method is unavailable, alternative arrangements will be discussed with the customer.
Non-Returnable/Non-Refundable Products
- Opened or used products are not eligible for a return or refund.
- Products purchased during special promotions, clearance sales, or discount events may not be eligible for a return or refund, unless the product is damaged, expired, or incorrect.
Exchanges
- We currently do not offer exchanges for any products. If you wish to exchange a product, please follow the return process and place a new order for the desired product.
Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team at [email protected]
Thank you for choosing LiLiNOVA! We appreciate your business and strive to provide you with the best experience possible.
